RETURN POLICY
 
Last updated November 05, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Charlotte Baking
Attn: Returns
 
Opposite Domino’s Pizza, Othman Bin Affan Street  
Azizia, Doha 0000  
Qatar  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. 
 
EXCEPTIONS    
 
The following items cannot be exchanged: 
 
     ●     Edibles (opened)   
     ●     Silicon Molds     
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     Opened items cannot be exchanged   
     ●     Opened Edibles cannot be exchanged/Returned   
     ●     Damaged items cannot be returned/Returned   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+9745038 9508 
info@charlottebaking.com