Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Charlotte Baking
Attn: Returns
Opposite Domino’s Pizza, Othman Bin Affan Street
Azizia, Doha 0000
Qatar
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.
After receiving your return and inspecting the condition of your item, we will process your exchange.
The following items cannot be exchanged:
● Edibles (opened)
● Silicon Molds
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Opened items cannot be exchanged
● Opened Edibles cannot be exchanged/Returned
● Damaged items cannot be returned/Returned
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+9745038 9508
info@charlottebaking.com
